Support
As a general rule, use in-app chat for quick product questions and guidance, and email for billing, account, access, or operational issues that need a clearer written trail.
In-app support chat via Crisp
For general product questions and quick help.
Email at support@getleadbox.net
For support, billing, account, and operational issues.
LeadBox support is currently provided on a best-effort basis.
We do not currently operate a staffed 24/7 support desk.
Support is primarily handled on business days in Denmark time.
Because LeadBox is an early-stage service, we do not currently promise fixed staffed support hours. Response times may vary depending on workload, issue severity, and whether the request concerns a service-impacting issue.
Response expectations
- General product support: within 2 business days
- Billing and account-related issues: within 2 business days
- Urgent service-impacting issues: as soon as reasonably possible during business days
We prioritize support based on practical service impact.
Higher-priority issues may include:
- inability to access the product
- broken billing or subscription recovery
- launch-blocking product issues
- service-impacting failures affecting a workspace's core use of LeadBox
General how-to questions, low-impact bugs, and feature requests may be handled after urgent service-impacting issues.
- help using LeadBox features
- clarification of product behavior
- account access guidance
- billing and subscription guidance
- bug intake and issue triage
- basic setup guidance
- guidance to relevant Helpbook/docs material
- custom consulting
- custom implementation work
- deliverability consulting beyond basic product-level guidance
- lead-data cleanup or import services
- legal advice
- compliance advice
- custom strategy, campaign design, or agency-style service work
For security and workspace integrity reasons, certain support actions may only be handled for the workspace owner or an active workspace admin.
This may include requests involving:
- billing and subscriptions
- payment-related changes
- workspace membership changes
- access restoration
- sensitive workspace configuration
We may ask for reasonable verification before acting on sensitive requests.
If LeadBox experiences a major service issue, updates may be provided through:
- in-app notices
- support chat communication where appropriate
We do not currently guarantee a dedicated public status page.
LeadBox does not currently offer a guaranteed uptime SLA or enterprise support SLA unless separately agreed in writing.
This means:
- we do not promise uninterrupted availability
- we do not promise guaranteed response times
- we do not promise guaranteed resolution times
We do aim to operate the service responsibly and respond to real service-impacting issues as quickly as reasonably possible.
LeadBox support is provided on a best-effort basis.
We will make reasonable efforts to:
- respond to reported issues
- investigate service-impacting problems
- guide customers toward available fixes or workarounds
- improve product clarity and reliability over time
Requests we may refuse
We may refuse support requests or limit support where a request would help enable:
spam
abuse
policy evasion
unlawful communications
unsafe sending behavior
misuse of LeadBox or third-party services